Effective Date: 13 sept 2025

At ClaraSkin Beauty, we value our customers and want you to feel confident when shopping with us. Because our soaps and skincare products are handmade and personal care items, special conditions apply to returns and refunds.

1. Returns

• Due to the personal nature of skincare and hygiene products, we cannot accept returns on opened or used items.

• Unused and unopened items may be returned within [2 -5 days] of delivery.

• To be eligible for a return, the product must be in its original packaging and in the same condition that you received it.

• Customers are responsible for return shipping costs unless the product was defective or incorrect.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original method of payment within [7 business days].

• Shipping costs are non-refundable (unless due to a mistake on our part).

3. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need an exchange, contact us at support@claraskinbeauty.com with your order number and details of the issue.

4. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the product and packaging.

• We will arrange for a replacement or refund at no additional cost to you.

5. Non-Returnable Items

The following items cannot be returned:

• Opened or used products

• Gift cards

• Sale or clearance items

6. How to Start a Return

To initiate a return, please email us at support@claraskinbeauty.com with the following details:

• Order number

• Item(s) you wish to return

• Reason for return

We will provide return instructions and the return address.

7. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

ClaraSkin Beauty
Email: support@claraskinbeauty.com
Website: www.claraskinbeauty.com